Spa Policies
At Infinite Skin we understand that sometimes appointments need to be cancelled or rescheduled, however we do require 24 hours notice of any changes to ensure that we have time to offer these spaces to other clients.
Cancellation and Late Policy
The most valuable thing you can give someone is your time, and we fully believe that everyone's time should be respected. We understand sometimes it is necessary to reschedule or cancel an appointment; however we ask that 24 hours notice is given prior to cancelling. In the event that you are unable to give us a 24 hours notice, a cancellation or "No Show" fee of $50 will be charged to your card. If you arrive more than 10 minutes late to your scheduled appointment, we have the right to ask you to reschedule. We apologize for any inconvenience this may cause.
ARRIVAL TIME
Please aim to arrive at your scheduled appointment time, or 10 minutes prior if you are a new client. If you arrive too late (10 minutes after your scheduled appointment in most instances) for your appointment and we cannot accommodate you due to shortened service time, you may be asked to reschedule your appointment.
NO SHOWS
24 hours notice is required to cancel a booked appointment. If your appointment remains on the schedule and you do not show up you will be charged $50, or if your service is less than $50, you will be charged the full cost of your service.
CELL PHONES
Out of consideration for our other clients, we kindly ask that you turn your cell phones to silent or vibrate upon arrival and to remember to speak softly once entering our facility. Please inform the staff if you need to make a phone call, or step into the hallway if needed.
GIFT CARDS
Only redeemable at Infinite Skin. Cannot be used with Jen Rode; Massage Therapist or New U Permanent Cosmetics by Shar Miller. All sales are final. We do not offer refunds or exchanges for products or gift cards. Performance of any service is at the sole discretion of our medical staff. If you are not an appropriate candidate for any service you have purchased, the purchase amount may be applied towards another service or products that are available. If a price increase occurs, gift cards will be honored for the purchased amount for 6 months after the date of purchase. Gift cards redeemed after 6 months of a price increase will be redeemed for the value they were purchased for and any remaining balance will be due at the time of service.
CHANGING YOUR APPOINTMENT
24 hours notice is required to reschedule or cancel a booked appointment. Appointments that are cancelled/rescheduled within the 24 hour allotted time frame will be charged a fee of $50, or if your service total is less than $50, the full cost of your service will be charged.
CREDIT CARD HOLD
We do require a credit card number upon booking and will use this card on file for contactless payment if you should wish to do so. If you scheduled online for your first appointment you will be prompted to enter your credit card information there to obtain an appointment.
APPOINTMENT CONFIRMATIONS
As a courtesy, we try to call, text or email you and confirm your appointments prior to your visit. However, if we are unable to reach you, please understand that it is your responsibility to remember your appointment dates and times.