Spa Policies

At Infinite Skin we understand that sometimes appointments need to be cancelled or rescheduled, however we do require 24 hours notice of any changes to ensure that we have time to offer these spaces to other clients.

Cancellation and Late Policy

The most valuable thing you can give someone is your time, and we fully believe that everyone's time should be respected. We understand sometimes it is necessary to reschedule or cancel an appointment; however we ask that 24 hours notice is given prior to cancelling. In the event that you are unable to give us a 24 hours notice, a cancellation or "No Show" fee of $50 will be charged to your card. If you arrive more than 10 minutes late to your scheduled appointment, we have the right to ask you to reschedule. We apologize for any inconvenience this may cause. 

ARRIVAL TIME

Please aim to arrive at your scheduled appointment time, or 10 minutes prior if you are a new client. If you arrive too late (10 minutes after your scheduled appointment in most instances) for your appointment and we cannot accommodate you due to shortened service time, you may be asked to reschedule your appointment.

NO SHOWS

24 hours notice is required to cancel a booked appointment. If your appointment remains on the schedule and you do not show up you will be charged $50, or if your service is less than $50, you will be charged the full cost of your service. 

CELL PHONES

Out of consideration for our other clients, we kindly ask that you turn your cell phones to silent or vibrate upon arrival and to remember to speak softly once entering our facility. Please inform the staff if you need to make a phone call, or step into the hallway if needed.

CHANING YOUR APPOINTMENT

24 hours notice is required to reschedule or cancel a booked appointment. Appointments that are cancelled/rescheduled within the 24 hour allotted time frame will be charged a fee of $50, or if your service total is less than $50, the full cost of your service will be charged.

CREDIT CARD HOLD

We do require a credit card number upon booking and will use this card on file for contactless payment if you should wish to do so. If you scheduled online for your first appointment you will be prompted to enter your credit card information there to obtain an appointment.

APPOINTMENT CONFIRMATIONS

As a courtesy, we try to call, text or email you and confirm your appointments prior to your visit. However, if we are unable to reach you, please understand that it is your responsibility to remember your appointment dates and times.